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With Mercury's Business Availability Center you can:
- Manage IT from a business perspective to improve service levels
- Identify and diagnose issues quickly to minimize customer downtime
- Proactively map the application and infrastructure environment to manage business impact
Mercury Business Availability Center enables you to manage application performance and availability according to service levels and business priorities; quantify the business impact of application downtime; prioritize problem resolution based on business impact and service-level compliance; and manage the dynamic relationships between users, applications, and underlying infrastructure.
Mercury Business Availability Center includes integrated applications and a business dashboard for performance monitoring, system availability management, service level management, application discovery and mapping, diagnostics, analytics, and problem resolution. It provides the ability to map, measure, and manage key business process and system indicators in real time, from an end-user, business-, and service-level perspective. Customers can also choose to have Mercury Business Availability Center delivered as a managed service.
With Mercury Business Availability Center, you can reduce mean time to identification (MTTI), improve service level performance, minimize application downtime, and lower total cost of ownership (TCO).
Mercury Business Availability Center Offerings
Application Management Dashboard:
Provides real-time visibility into the availability of critical business process as well as the status of resolution efforts.
End User Management:
Proactively monitors application availability in real time, from the end-user perspective, so you can to fix issues before customers experience problems.
Systems Availability Management:
Collect and monitor system availability and performance data from across your entire enterprise.
Service Level Management:
Proactively manage service levels from the business perspective and create service-level reports for enterprises and service providers to measure application service levels against business objectives.
Application Mapping:
Provides visibility into the complex dependencies between applications and the underlying infrastructure.
Application Management Analytics:
Transforms operational data into insight by delivering advanced reports and ad-hoc analysis on Mercury and third-party data sources.
Monitoring and Diagnostics:
Increase mean time between failures (MTBF) with deep diagnostics and processes to identify root cause of problems and speed resolution.
Application Management Foundation:
Provides shared workflow, data, scripts, and application/infrastructure monitors (including Mercury SiteScope) and best practices for managing business availability and problem resolution.
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